Dragonfly Teas

FAQ's

What are the Postal & Packing rates?

	UK	Europe	Rest of the World
Up to 1.25kg	£3.50	£8.00	£15.50
1.251kg up to 2.0kg	£4.50	£12.00	£25.00
2.001kg up to 5.0kg	£8.00	£25.00	We will contact you with a quote
5.001kg up to 10.0kg	£8.00	£40.00
10.001kg up to 20.0kg	£8.00	£60.00
Above 20.001kg up to 30.0kg	£8.00	£70.00
Above 30.001kg	We will contact you with a quote

Postage & Packing: Free for orders over £35.00 for UK and Republic of Ireland. Above 30kg we will contact you with a quote. Prices shown without VAT.

When can I expect delivery?

We will despatch your goods for arrival within 5 to 10 working days for the UK and 15 working days for other countries. However, Customs Regulations do vary from country to country and may affect delivery.

Can you deliver the next day?

We can arrange delivery for orders placed before mid-day to the UK mainland through DHL to arrive the next weekday at a charge of £5.00 excluding VAT.

Can you deliver to another address?

Yes we can. Simply register your credit card address and when placing an order you can choose this address or an alternative. To save time, you may want to save alternative addresses - simply login, click 'Your Account' and then click 'Change or add delivery addresses'.

What if I'm not in when you deliver?

Our delivery companies will always leave a card if no-one is in, giving contact details to arrange another time and an address if you wish to personally pick up your delivery. Alternatively, you may wish to change the delivery address to your place of work or the address of a neighbour.

How did the name Dragonfly come about?

Dragonflies are found over pure water - our teas are also pure, hence the name. Also, they are beautiful and appealing creatures!

My account details are not recognised.

In September '08, we redesigned our web-site to make it more informative and easier to navigate. Unfortunately, the new and old sites are not compatible and so you will have to re-register when making your next purchase. We really do apologise for all this inconvenience.

Have you changed your prices as UK VAT rate is 20.00%?

Teas and Teeccino are zero VAT rated. However, VAT is charged on UK delivery and tea accessories at a rate of 20.00% (changed from 17.5% to 20% on 4th January 2011).

Returns

To read our returns policy in full please click here.

Can I subscribe or unsubscribe to your newsletter?

Simply click here to login or register and go to "Your Account", then "Change Account Details" and answer the newsletter question at the bottom of the page.

I have forgotten my password

Please click here. You will be asked to enter your e-mail address and we will send you a new password. You can change this after logging in and going to your account section.

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