1. The address does not match the records of the credit card. The Payment Provider uses the address you gave as the Credit Card registered address. You can change this on the Credit Card page, but to ensure you do not have to do this every time you place an order, you should change your registered address in Your Account.
2. The credit card number, security digits, expiry date, valid from date, issue number have been inputted wrongly. Please re-enter.
3. Your card issuer may have declined payment. You will need to contact them directly. You may wish yo use an alternative card.
If the above does not rectify the situation, then please
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us.
Can I use the information and images on your site?
This site contains information and materials supplied by Tea Times Trading Limited and other sources, and are protected by international copyright, trademark and other laws. The entire content of the site is copyrighted as a collective work under the United Kingdom's Copyright Laws.
Materials may not be copied, reproduced, republished, modified, uploaded, posted, transmitted or distributed in any way or decompiled, reverse engineered or disassembled, except that you may download one copy of the Materials on any single computer for your personal, non-commercial use only, provided you keep intact all copyright, trademark and other proprietary notices and make no change in or deletion of author attribution.
How will you use my information?
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for two reasons: - to process your order - to provide you with updates about our services
You can opt out of receiving our marketing material at any time by replying to any email we send. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser, which you can usually modify to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.
Can I change my e-mail address?
Yes, simply login with your current e-mail address, go to 'Your Account', click 'Change your Account Details' and replace your current e-mail address with your new one. Click 'Save'. All your details, including order history will remain the same.
Are my credit card details secure?
Payment for your goods is made through our Payment Provider, Protx. All credit card numbers are encrypted in the software when your order is placed using 128 bit encryption. Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. Credit or Debit card transactions are secure.
We will only accept orders using Secure Socket Layer (SSL) technology. This means you cannot inadvertently reveal personal information by using an unsecured connection. The latest versions of Microsoft Internet Explorer (3.0 and up) and Netscape Navigator (3.02 and up) both support this secure connection.
You can check the security of any site by looking for the padlock sign in your browser and the 'https:\\' prefix to the web-site address.
Can I pay in an alternative currency to Sterling?
Unfortunately our Secure Payment Provider, Protx, only accepts payment in UK Sterling. We do have currency converters for US and Australian Dollars, and Euros in the Checkout, which automatically give the approximate value of your shopping basket in these currencies.
I cannot logout
Click 'Log Out' in the top left, and you will be automatically logged out.
Your question not answered?
Please
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us with any question and we will try and respond within two working days.
FAQ's 
